Refund policy

No Refund Policy For Digital Goods

Thank you for your purchase of our digital product. Please read this policy carefully as it contains important information regarding your rights and obligations as a customer.

1. No Refunds

Due to the nature of digital goods, all sales are final. Once a digital product has been purchased and downloaded, we are unable to offer refunds, exchanges, or cancellations. This policy is in place to protect against fraud and misuse of our digital products.

2. Exceptions

We understand that unique situations may arise. Refund requests will only be considered if:

  • The digital product is defective or corrupted upon download.

  • There is a billing error (e.g., duplicate charges).

3. Contact Us

If you encounter any issues with your purchase or require assistance, please contact our customer support team at returns@protious.tech. We are committed to ensuring your satisfaction and will do our best to resolve any problems.

4. Acceptance of this Policy

By completing your purchase, you acknowledge that you have read, understood, and agree to our No Refund Policy.

-----Returns of Customized Items

Due to the personalized nature of customized items, we are unable to offer full refunds. Customized items include, but are not limited to, products that have been monogrammed, engraved, or specifically tailored to your specifications.

Partial Refunds for Customized Items

If you are not satisfied with your customized item, you may be eligible for a partial refund. The amount refunded will be determined based on the following factors:

  • Cost of customization services provided.

  • Condition of the returned item.

  • Extent of modifications made to the original product.

 

-----Return Policy for Damaged Items

We are committed to ensuring your satisfaction with our products. If you receive an item that is damaged, please follow the steps outlined below to return the item and receive a refund.

1. Reporting Damaged Items

If you receive a damaged item, please notify our customer service team within 14 days of delivery. You can contact us at returns@protious.tech with your order number, a detailed description of the damage, and, if possible, photos of the damaged item.

2. Return Process for Damaged Items

Once we have reviewed your request and confirmed the damage, we will provide you with a prepaid shipping label to return the damaged item to us. Please ensure the item is securely packaged to prevent further damage during transit.

3. Refunds for Damaged Items

Upon receiving and inspecting the returned item, we will process your refund. Refunds will be issued to the original payment method within 5-7 business days after we receive the damaged item.

4. Additional Information

  • Only items that are confirmed to be damaged upon delivery are eligible for a refund.

  • If the item is found to be ineligible for a refund (e.g., due to improper packaging or damage occurring post-delivery), we will notify you of our decision.

5. Contact Us

For any questions or further assistance regarding our return policy, please contact us at returns@protious.tech We are here to help and ensure you have a positive shopping experience with us.